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Upcoming virtual film screenings information with descriptions and how to register. Online Film Screenings Take a look at what is coming up as part of IJWC year-round programming. If a film screening will be in-person, it will be listed on the "All Upcoming Events" page under Events in main menu. Watch the online discussion about the film Sugihara with Fred Rosenbaum. In addition to his talk, he will discuss the film with its producer (diane estelle Vicari) and its director (Rob Kirk).

Building a vibrant cultural community, using films that celebrate the Jewish experience and people. Through the power of film, speakers and other media, we hope to connect our local Jewish community with diverse religious and ethnic groups, encourage inclusion, and educate against prejudice. Many thanks to everyone who took part in our 31st East Bay International Jewish Film Festival either in person or online. And a special thank you to our many supporters for making this year's festival a success. Until our 32nd festival launches in 2027, we will be showing films online and in person. Our REEL TALK will tell you about upcoming programs and speakers. We also welcome your recommendations; if you would like to see a movie (either one we've shown in the past or a new one), please write to us at rivagambert@gmail.com . Your generosity ensures that our Film Festival remains vital in the region's cultural landscape. If you'd like to find out how you can support our Festival, please email rivagambert@gmail.com . With gratitude! Frequently Asked Questions How to Stream at Home Contact Us See our April 16th talk with Fred Rosenbaum on the documentary "Sugihara: Conspiracy of Kindness."

List of all online and in-person programs that East Bay International Jewish Film Festival will be offering including film screenings, online film streamings, speakers, courses, interviews, and lectures. If you would like to purchase individual tickets and get more event details, visit IJWC Film & Speaker Catalog or click the buttons below. If the event is open for registration, you will be redirected to that specific event's page on the website, below. Donors of $1000 and more get the between festival films and speakers for free. https://watch.eventive.org/eastbayjewishfilmyearround Throughout the year, continue to check our website for additional events. Our Festival 2026 films will be listed separately. Year-Round Events for November 2025 – October 2026 Click Here All Upcoming Events We will be showing the award-winning film The Sea, which was honored by Israeli filmmakers as Israel’s official entry to the Academy Awards for Best International Feature Film. This movie was also nominated for a record 13 Israeli Academy Awards (Ophir), winning Best Film and Best Actor. Profound as well as wryly comic, this movie is about Khaled, a 12-year-old boy from a Palestinian village in the West Bank, who is determined to go to Israel's coast, to see the Mediterranean Sea for the first time.

Lectures, Courses & Their Recordings Please enjoy recordings of past lectures from 2025 , 2024 , 2023 , 2022 , and 2020-21 . Sugihara: Conspiracy of Kindness Recorded April 2026 Fred Rosenbaum, Rob Kirk, diane estelle Vicari A phenomenal documentary about a man who saved Jewish lives! Listen to Fred Rosenbaum's talk about the Japanese diplomat and his interview with Robert Kirk, the film's writer and director, as well as producer Diane Estelle Vicari. Watch now The Jewish Council Recorded March 2026 Eran Kaplan During the WWII occupation of the Netherlands, David Cohen, the chairman of the Jewish Council, cooperates with the German occupier while his daughter, Virrie, puts her own life at risk to save hundreds of Jewish children from being deported. This amazing film accurately defines the Dutch cooperation with the Nazis. Watch now The Polish Women / As Polacas Recorded March 2026 Fred Rosenbaum 1917 Rio de Janeiro, Brazil. This powerful drama centers on Rebecca, a Jewish immigrant who arrives from Poland to reunite with her husband. After discovering that he has died, she is forced to work in a brothel headed by the ruthless Tzvi. Watch now The Jewish Council Recorded February 2026 Interview with Hans Knoop Lili Naveh's interview with Hans Knoop, author of "The Jewish Council" on which the mini-series film is based. Hans Knoop was born as a hidden Jewish kid during the German occupation of Holland. Years later, he became a journalist and in 1967 became the permanent correspondent in Tel Aviv for his newspaper and for Dutch and Belgian national radio and television. After his return to the Netherlands, Knoop became a war correspondent, and interviewed King Hussein of Jordan, President Sadat of Egypt, the Shah of Iran, President Nixon and Israeli prime ministers Yitzhak Rabin and Menachem Begin. Watch now

Lectures, Courses & Their Recordings 2025 Below are the lectures, talks, and courses we presented in 2025, with links to their recordings on YouTube. Enjoy ! Q&A with the director of The Road to Recovery Recorded July 2025 Udi Ben Seadia Udi Ben Seadia accompanied his film, The Road to Recovery for an insightful Q&A session. He is a writer and theater director who has been volunteering to drive Palestinian patients from border checkpoints to hospitals in Israel. Now, he is turning his experience into a documentary, exploring not just the journey he has facilitated, but the questions that they raise. Rather than finding answers, he encounters only complexities--questions of whether reconciliation between Israelis and Palestinians is even possible in the wake of the events of October 7, 2023. Watch now Love Gets a Room Recorded May 2025 Fred Rosenbaum A group of actors perform in the heart of the Warsaw Ghetto, in a life or death context on a run-down stage! Inspired by true events during the 1942 Nazi occupation of Poland, Love Gets a Room is the story of a Jewish stage actress who must make the gut-wrenching decision to follow her heart or to escape the Warsaw ghetto. Told in real time, the film is a romantic tale of love and survival in the face of harrowing circumstances. Watch now Soda Recorded February 2025 Fred Rosenbaum 1956 Israel. A beautiful seamstress moves to a neighborhood of Holocaust survivors. Rumors about her having been a “kapo” in a concentration camp shake up the neighborhood. But Shalom, a former resistance fighter, is torn between his passion for her and his commitment to his wife and to his community. Soda won 10 Ophir awards, including Best Picture, in 2023. Watch now The Stronghold Recorded February 2025 Fred Rosenbaum Michael Aloni stars as Dr. Nahum Werbin in this tense film based on a true story. He is a reserve officer fresh out of medical school, arriving at an isolated outpost in Sinai on the eve of Yom Kippur, 1973. Soon, the war breaks out, with many of his soldiers getting killed or wounded. With medical supplies running low, and the outpost now under Egyptian siege, Werbin tries to convince the soldiers to surrender — the dishonorable but only way to save their lives. Watch now Kissufim Recorded February 2025 Eran Kaplan Kissufim, although a new film, brings us back several decades...4 years after the Yom Kippur War. It is 1977 when Israelis were optimistic for peace and a group of young women and men in the military are completing their final stage of service on Kibbutz Kissufim near Gaza. As Egyptian leader Anwar Sadat flies to Jerusalem, they navigate love, violence and morality. An outstanding film that resonates with what's happening today in Israel. Watch now His Own Way: The Cinema of Avi Nesher Recorded February 2025 Eran Kaplan For the past five decades, Avi Nesher has been Israel’s most prominent director, with many of his films having remained cult favorites. Now, Nesher is in front of the camera. His Own Way examines the DNA of Nesher's cinematic creations, which include musicals, dramas, and comedies, chronicling the homeland in which he started his career. Watch now

EBIJFF Speaker Presentations During our Festival in 2025, we will present the films listed below with speakers who will enhance your cinematic experience by sharing their knowledge and expertise with you in pre-recorded videos. For in-theatre screenings, you will receive an email within a day of the film's showtime to watch its related presentation. For virtual screenings, the programs will begin immediately after the feature film ends. You will not need to purchase a second ticket or attend a Livestream. His Own Way: The Cinema of Avi Nesher In-theatre: Tuesday , February 25 Online: March 9-14 Eran Kaplan Eran Kaplan is the Rhoda and Richard Goldman Chair in Israel Studies at SF State. He received his B.A. (magna cum laude) from Tel Aviv University and his Ph.D. in Modern Jewish History from Brandeis University. Before coming to San Francisco, he taught at Princeton, Cincinnati, and Toronto. He is the author of The Jewish Radical Right: Revisionist Zionism and its Ideological Legacy and of The Origins Of Israel: A Documentary History with Derek Penslar (both published by the University of Wisconsin Press). In 2016, he published Beyond Post-Zionism with SUNY Press. His most recent scholarly work, Projecting the Nation: History and Ideology on the Israeli Screen, appeared with Rutgers University Press in 2020. In addition to his scholarly publications, he contributed articles to Haaretz and Tikkun. At SF State, Professor Kaplan teaches courses on Modern Israel, the Arab-Israeli Conflict, Israeli Cinema, Modern Hebrew Culture and the History of Jerusalem. Get Your Ticket for the Film Kissufim In-theatre: Monday , February 24 Online: March 9-14 Eran Kaplan Eran Kaplan is the Rhoda and Richard Goldman Chair in Israel Studies at SF State. He received his B.A. (magna cum laude) from Tel Aviv University and his Ph.D. in Modern Jewish History from Brandeis University. Before coming to San Francisco, he taught at Princeton, Cincinnati, and Toronto. He is the author of The Jewish Radical Right: Revisionist Zionism and its Ideological Legacy and of The Origins Of Israel: A Documentary History with Derek Penslar (both published by the University of Wisconsin Press). In 2016, he published Beyond Post-Zionism with SUNY Press. His most recent scholarly work, Projecting the Nation: History and Ideology on the Israeli Screen, appeared with Rutgers University Press in 2020. In addition to his scholarly publications, he contributed articles to Haaretz and Tikkun. At SF State, Professor Kaplan teaches courses on Modern Israel, the Arab-Israeli Conflict, Israeli Cinema, Modern Hebrew Culture and the History of Jerusalem. Get Your Ticket for the Film Soda In-theatre: Thurs day, February 27 Fred Rosenbaum Fred Rosenbaum is an American author, historian and adult educator. He founded and directed Lehrhaus Judaica, described as "the largest Jewish adult education center in the western United States" Rosenbaum grew up in Queens, New York and earned a bachelor's degree at Washington University in St. Louis. Subsequently, he studied the history of Nazi Germany as a Fulbright fellow in West Germany. He earned a master's degree in European history at the University of California Berkeley. An award-winning author, he has written numerous books, including Cosmopolitans: A Social and Cultural History of the Jews of the San Francisco Bay Area, and co-authored several memoirs of Jewish partisans. Fred has also been the traveling scholar for 25 study tours throughout the world and his next will be Alsace, France and the Rhine Valley in September. Get Your Ticket for the Film The Stronghold In-theatre: Wednessday, February 26 Online: March 15-20 Fred Rosenbaum Fred Rosenbaum is an American author, historian and adult educator. He founded and directed Lehrhaus Judaica, described as "the largest Jewish adult education center in the western United States" Rosenbaum grew up in Queens, New York and earned a bachelor's degree at Washington University in St. Louis. Subsequently, he studied the history of Nazi Germany as a Fulbright fellow in West Germany. He earned a master's degree in European history at the University of California Berkeley. An award-winning author, he has written numerous books, including Cosmopolitans: A Social and Cultural History of the Jews of the San Francisco Bay Area, and co-authored several memoirs of Jewish partisans. Fred has also been the traveling scholar for 25 study tours throughout the world and his next will be Alsace, France and the Rhine Valley in September. Get Your Ticket for the Film

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A Virtual Film Festival for the East Bay bringing films from all over the world. A Festival that values diversity, encourages inclusion, and educates about ramifications of prejudice and stereotyping. EBIJFF 2024 In-Theatre, February 24 - 29 at the Century 16, Pleasant Hill & March 17 at the Vine Cinema in Livermore Virtual Festival (March 9 - 22 on Eventive) We are delighted to return to the Century 16 in Pleasant Hill for six days of Festival enjoyment. We will also visit the Vine Cinema in Livermore on March 17 for two special screenings. No more waiting in line! All moviegoers will be asked to select their seats at time of ticket purchase for films in the Century 16. Pass holders will reserve their seats before individual tickets go on sale. In-Theatre passes cost $180 and go on sale on February 5. They provide tickets for all of our in-theatre screenings and allow you to select your seats before individual tickets go on sale February 10. T ickets cost $12 for films screened before 2 PM and $15 for films screened after 2 PM. Tickets must be purchased in advance for films at the Century 16 and can only be purchased online. If you plan to buy tickets at-the-door, you must use your phone to purchase them. Our 2024 Virtual Festival will allow you to stream all the movies we showed at the Century, with the exception of four films. We will also present two new full-length films and six international shorts. All our online films will have a five-day streaming window. You can start watching a film anytime during its availability window. You have 72 hours to complete watching each film. You can find a film’s availability window in our brochure and below. Virtual Festival passes cost $180 and go on sale February 5. Individual tickets cost $13.50 and go on sale February 10. We are dedicated to making online film viewing as user-friendly as possible, and are here to help you navigate our Virtual Festival. Eventive's Live Chat Support is open from 6 AM through 6 PM PT on weekdays and 9 AM through 6 PM PT on weekends. For all your questions about the Virtual Festival, please go to our Frequently Asked Questions . Thank you! Scroll below to see our 2024 EBIJFF movies. Once individual tickets are available for purchasing on February 10, you can either click the More Info & Tickets button for that film or directly visit EBIJFF29 Film Guide on Eventive . Festival Schedule Virtual Festival Festival FAQs Buy Passes Buy Tickets No events at the moment

A Virtual Film Festival for the East Bay bringing films from all over the world. A Festival that values diversity, encourages inclusion, and educates about ramifications of prejudice and stereotyping. In-Theatre Festival February 24 - 2 9 We are delighted to return to the Century 16 in Pleasant Hill for six days of Festival enjoyment. We will also visit the Vine Cinema in Livermore on March 17 for two special screenings. No more waiting in line! All moviegoers will be asked to select their seats at time of ticket purchase for films in the Century 16. Pass holders will reserve their seats before individual tickets go on sale. IMPORTANT: For films shown at the VINE CINEMA in Livermore, tickets will be sold at-the-door after 3 PM on the day of the screening. In-Theatre passes cost $18 0 and go on sale on February 5. They provide tickets for all of our in-theatre screenings and allow you to select your seats before individual tickets go on sale February 10. Tickets cost $12 for films screened before 2 PM and $15 for films screened after 2 PM. Tickets must be purchased in advance for films at the Century 16 and can only be purchased online. If you plan to buy tickets at-the-door, you must use your phone to purchase them. S croll b elow to see the list of movies we will present during our 2024 In-Theatre Festival. Once individual tickets are available for purchasing on February 10, you can either click the More Info & Tickets button for that film or directly visit EBIJFF29 Schedule on Eventive . We are dedicated to make this year's festival as user-friendly as possible. For all your questions on the In-Theatre Festival, please visit Frequently Asked Questions . Thank you! Buy Passes Buy Tickets Festival FAQs No events at the moment

Steps to Watch Movies Streamed on the Vimeo Platform Using Your Smart TV or Roku's Vimeo App 1. Visit vimeo.com and log in to your account. If you have not set up a Vimeo ID/account , click join and set up your own account and password for free . This has to be done on a computer, tablet or phone. 2. After you join Vimeo, you will receive an email from them to verify that the email address you gave belongs to you and not a robot. Verify the account. 3. On your smart Android TV, using Google Play Store search for "Vimeo" app. When you find the app, click "install" to install it on your TV. You will be given a code to verify/activate your account and connect to your TV. 4. While logged in to your Vimeo account on your desktop/tablet or phone, type vimeo.com/activate on your browser and enter the code given to you on TV. Now your Vimeo account is connected to your TV. 5. Use the link to the movie by clicking (or copying to your browser) and enter the password you are given to start to play the movie on your computer or tablet. Again you must be logged in to your Vimeo account. 6. Click on the clock icon on the top right corner of the screen to choose “Watch later” or click the heart icon to "like" the video and add it to your favorites/likes. 7. Stop watching the movie on the computer. 8. On your smart TV, go to Vimeo App. 9. Click “Library" from the left hand side of the App's menu, and select “Watch Later" and then click on the movie to watch it on your TV. If you also "liked" the movie, you may find it under your "Profile" section under "Likes." Steps to set it up using a Roku device should be similar to above.

FREQUENTLY ASKED QUESTIONS ON PASSES 01 What types of passes are there? There are All-Access Donor Passes available in addition to In-Theatre Festival Passes ($180) and Virtual Festival Passes ($130). All-Access Donor Passes are available now. The below chart summarizes the benefits of various levels of All-access Donor Passes. To receive this pass for 2026 EBIJFF, please click here.(https://interland3.donorperfect.net/weblink/WebLink.aspx?name=E346384&id=1) You can also click the "Donate" button anywhere on our website's header or footer menus. After we receive your donation, we will create your passes and you will receive confirmation emails with information on how to redeem your passes. https://static.wixstatic.com/media/174298_220db0f6c36547c6a9f688b3c2fe2b23~mv2.jpg Virtual Festival Passes provide you access to many of our Festival films shown in-theatre. Once you purchase your pass, you can select the movies you want to watch right away. Please do so to ensure you can watch all of them. In-theatre Festival Passes provide you with one ticket for all of our In-Theatre Festival screenings at Century 16 in Pleasant Hill and Vine Cinema in Livermore. You will also be able to select your seats starting February 22, several days before ticket holders. To purchase an In-theatre and/or Virtual Festival pass, please visit https://eastbayjewishfilm.eventive.org/passes/buy (https://eastbayjewishfilm.eventive.org/passes/buy) 02 What are All-Access Donor Passes and their benefits? How can I order one? All-Access Donor Passes provide you with a user-friendly option. You control how you watch our films: In-theatre and/or virtually. You get priority over In-Theatre pass and ticket holders in selecting your seats. Starting at $500 level, we will automatically load all your films to your Virtual Festival library. The below chart summarizes the benefits of various levels of All-access Donor Passes. To receive an All-Access Donor Pass for 2026 EBIJFF, please click here.(https://interland3.donorperfect.net/weblink/WebLink.aspx?name=E346384&id=1) You can also click the "Donate" button anywhere on our website's header or footer menus. After we receive your donation, we will create your passes, and you will receive confirmation emails with information on how to redeem your passes. https://static.wixstatic.com/media/174298_220db0f6c36547c6a9f688b3c2fe2b23~mv2.jpg 03 What are In-theatre Festival Passes? When do they go on sale? How can I order one? In-theatre Festival Passes provide you with one ticket for all of our In-Theatre Festival screenings at Century 16 in Pleasant Hill and Vine Cinema in Livermore. You will also be able to select your seats before ticket holders. These passes cost $180 per pass. To purchase an In-theatre Festival pass, please visit: https://eastbayjewishfilm.eventive.org/passes/buy (https://eastbayjewishfilm.eventive.org/passes/buy) 04 I have a Virtual Pass? How do I select the movies to watch? 1. Log In at https://watch.eventive.org/eastbayjewishfilm (https://watch.eventive.org/eastbayjewishfilm) 2. Browse our upcoming movies on the same page 3. Click on the film you wish to watch. Select "Pre-order Now" or "Unlock Now". 4. The ticket price should drop to $0 because it is covered by your pass. 5. Repeat for every movie you would like to watch 6. Once ordered, the films are located in your "Content Library"(https://watch.eventive.org/me) or under the "My Tickets" icon in the top right corner. 05 What are Virtual Festival Passes? When do they go on sale? How can I order one? Virtual Festival Passes provide you access to many of our Festival films shown in-theatre. These passes are available now and cost $130 per household. Once you purchase your pass, you can select the movies you want to watch right away. Please do so to ensure you can watch all of them. To purchase a Virtual Festival pass, please visit: https://eastbayjewishfilm.eventive.org/passes/buy (https://eastbayjewishfilm.eventive.org/passes/buy) 06 How many Virtual Festival Passes shall I buy? One Virtual Festival Pass covers a single household, allowing you and your partner, family or roommates to enjoy the whole Virtual Festival if watching together. Viewing the Festival through your Virtual Festival Pass is locked to an Eventive account. You can watch your films on any device in your household with the same Eventive account. If you are viewing the Festival from different households, you must purchase one Virtual Festival Pass per household. 07 How does Virtual Festival Pass work? Once you have purchased a Pass, you must preorder or unlock the films you wish to view - the Virtual Festival Pass does not give you automatic access to them. After they become available for streaming, you will have five days to begin watching. When you start watching, you will have 72 hours to finish it. When you have reserved your film for a virtual screening, it will appear in the “My Tickets”(https://eastbayjewishfilm.eventive.org/tickets) section, organized by date of availability. 08 I saved a credit card in my Eventive Account, but my purchase is not going through. Your credit card may have expired. Please enter a new and valid credit card to proceed with your purchase. Thanks! 09 How do I update or remove my payment information? Please visit your account settings page (https://account.eventive.org/account)in Eventive.

FAQS ON VIRTUAL FESTIVAL TICKETS 01 When will general tickets go on sale? Tickets will go on sale on Monday, February 25, for the In-theatre and Virtual Festival. You can order tickets for virtual films beginning February 25 until the specific film's online availability window closes or it sells out. 02 How much do the Virtual Festival tickets cost? The Virtual Festival tickets cost $13.50, including streaming and processing fees. 03 How do I order tickets for the Virtual Festival? Click More Info & Tickets button of the movie you want to watch on our 2026 Virtual Festival page. You will be directed to Eventive's site, the platform we used for our past Virtual Festivals. Once you are on our Eventive site, https://eastbayjewishfilm.eventive.org/films,(https://eastbayjewishfilm.eventive.org/films) you can order tickets to virtual events from both the Virtual Festival Catalog or Film Guide. Order Tickets from the Virtual Festival Catalog To order tickets from the Catalog, simply visit the Catalog page, click the film and then the "pre-order now" button. If the film is streaming, the "pre-order now" button will say "unlock now." If you are logged into an account that has a Pass, you will see the option to order a ticket using your Pass, provided the Pass grants you access to tickets to the events you selected. Order Tickets from the Film Guide First select the film you wish to order tickets for and click Select a Showing button. Then select the showing that says "Stream online..." https://static.wixstatic.com/media/174298_a4e241c24e6c4b9990f2b8be494ec790~mv2.jpg You will be brought to that screening's information page. If you are logged into an account that has a Pass, you will see the option to order a ticket using your Pass, provided the Pass grants you access to tickets to the event you selected. https://static.wixstatic.com/media/174298_2f4555b6adb04b3c8670b3cf8d1fe1e3~mv2.jpg If you don't have a pass the screen will look like this: https://static.wixstatic.com/media/174298_4a01523482ce483ca6a74a6628c39e29~mv2.jpg Completing the Purchase in the Checkout Window If you're not already logged in, you will be prompted to login to an existing Eventive account (https://help.eventive.org/en/articles/1231817-audience-guide-to-your-eventive-account)or create a new account using your email address or Facebook. We recommend using your email address. Please make sure to enter your email correctly. If you are creating a new Eventive account, please save your password in your keychain or write it down for future use. https://static.wixstatic.com/media/174298_4a01523482ce483ca6a74a6628c39e29~mv2.jpg Next, please enter your credit card information. If you already have an Eventive account, your previously-used credit card will be used to complete the transaction. If it is expired or you no longer wish to use that card, please update that information. https://static.wixstatic.com/media/174298_49229b530f4041e9b75379d6f58e2128~mv2.jpg After completing the purchase, you will see an Order Confirmation message. Ticket Order Confirmation Email You will receive a Ticket Order Confirmation email, sent to the email address associated with your Eventive account! If you don't see your order confirmations, please check your spam/junk folders. We suggest adding noreply@eventive.org to your safe contacts list. Don't delete the email! If you pre-order a movie, you will receive reminder emails before the streaming of your film starts. If you "unlock" a film, your order confirmation will include a "Watch now" button as the film will have begun streaming. 04 When will the Virtual Festival films be available to stream and for how long? The Virtual Festival will begin Sunday, March 15. Please check the Festival schedule or the Film Guide to find out your films virtual screening start dates and pay attention to the end dates and times. Each film will be available on Festival schedule for 5 full days. You have until the end of the fifth day to begin watching your film. Once you start watching, you have 72 hours to finish the film. This 72-hour watch window applies whether you start the movie on its first day of availability or last. 05 Are there any geographical restrictions for your Virtual Festival Films? Our Virtual Festival films will be available for streaming only at Alameda, Contra Costa, Solano, and Monterey Counties in California. EBIJFF has to implement the geoblocking restrictions because of requirements from the filmmakers and film distributors and out of respect and consideration for other Jewish Film Festivals. If you have concerns regarding your All-Access Donor passes, please email info@eastbayjewishfilm.org.(info@eastbayjewishfilm.org) 06 Can I buy tickets without a credit card? No, unfortunately, tickets need to be purchased through the Eventive platform and a valid credit or debit card is required. 07 I saved a credit card in my Eventive Account, but my purchase is not going through. Your credit card may have expired. Please enter a new and valid credit card to proceed with your purchase. Thanks! 08 Is there a shopping cart feature in Eventive so I can pay for all my movie tickets at once? The Eventive platform does not have the option of adding multiple films to a basket or a shopping cart, so you must pay for each film individually. You will receive a booking confirmation email for each online film which contains instructions on how to view it and when it is available. 09 Can Virtual Festival tickets sell out? Yes. We have film license agreements to screen these exclusive festival films with maximum audience limits, as in a regular theatre space. Virtual Festival Passholders must still reserve a place for each film they want to watch as online films can and do sell out. 10 How do I find my movie? If you've already unlocked the movie, visit your Content Library (https://watch.eventive.org/me)and you should see the film there. You will need to log in first. If you're on another device, you can also check your email inbox for the order confirmation email and click the “watch now” button. Or visit eastbayjewishfilm.org (eastbayjewishfilm.org)and click on the original listing for the movie. If you’ve already ordered a ticket with your logged in account, you will have the option to “watch now” from the virtual screening page. 11 If there is a speaker program accompanying my film, how will I access it? All speaker programs will begin immediately after the end of the feature film. 12 How long can I watch the movie? When you unlock the movie, you will see an indication of how long you have to start watching below the “watch now” button on the film page. After you start watching the movie, the indication will change to show you how much time is left to finish. For EBIJFF31, all Virtual Festival films will have a 72-hour watch window. 13 Can I rewind and start over? Yes. You have complete access to the entire program during your watch window, including the pre-recorded speaker programs. 14 Do you issue refunds or exchanges on tickets purchased? We do not provide refunds on Virtual Festival tickets. Exchanges may be possible if your geographical location or IP address no longer allows you to stream the film you purchased. For example, you may have purchased a Virtual Festival ticket within the geographical area of the Festival but found out later that you are going on vacation or visiting family out of the Festival area and are geo-blocked. Then, please email us ASAP (before the availability window closes for the film) at info@eastbayjewishfilm.org,(info@eastbayjewishfilm.org) and we will try to fix the issue for you. 15 I bought the movie and now it’s telling me to unlock it again. What do I do? If you were not logged in at all, go to the upper right corner of the screen and click the link "login." Please confirm that you are logged in with the same email address or Facebook login you used to purchase the program. If you logged in with an account you created or activated that has a typo in your email, you will have problems. You can check that by clicking on the circle on top right of your screen with your initials and checking the email address underneath it. If a typo is causing the problem, please logout and login again with the correct email address. You may have to update your password as well. If you still cannot access your content, visit watch.eventive.org/me (https://watch.eventive.org/me)to verify that you’ve unlocked the program. 16 Is my information secure? Yes. All customer payment info is submitted securely to our payment processor, Stripe, using the most stringent, PCI Level 1 compliant security protocols. We do not store any sensitive customer credit card details. While hosted at Stripe, all card numbers are encrypted at rest with AES-256. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.). You may request that your payment information be unlinked from your account by choosing the “account settings” link at the upper right while logged in and viewing a specific organization or film page. We do not share personal information with any third parties without your explicit consent. All personal information is subject to the Eventive Privacy Policy which you can learn about here.(https://eventive.org/privacy/) 17 How do I update or remove my payment information? Please visit your account settings page (https://account.eventive.org/account)in Eventive. You can also update your payment information during ticket purchasing process, in the checkout window, click on "update card" and submit your new payment information. 18 Can I share the screening link with others? No. Links to films are only for the ticket holder/household, and only one user login may be used per film. You may not forward or share the link with others. You are welcome to watch the films with a group of people, but the link cannot be shared.