Question 1

How do I find my movie?

Accepted Answer

If you've already unlocked the movie, visit your Content Library (https://watch.eventive.org/me)and you should see the film there. You will need to log in first.

If you're on another device, you can also check your email inbox for the order confirmation email and click the “watch now” button.

Or visit www.eastbayjewishfilm.org (www.eastbayjewishfilm.org)EBIJFF 2026 page and click on the original listing for the movie. If you’ve already ordered a ticket with your logged in account, you will have the option to “watch now” from the virtual screening page.

Question 2

If there is a speaker program accompanying my online film, how will I access it?

Accepted Answer

All speaker programs will begin immediately after the end of the feature film.

Question 3

How many hours do I have to finish a movie?

Accepted Answer

Once you click "Watch Now," you will have 72 hours to finish watching it. You can rewind, stop and start as many times as you like during that watch window.

Question 4

How do I know my device is compatible?

Accepted Answer

Visit Eventive's Device Compatibility (https://watch.eventive.org/account/play/5f0368a74282a70029055ca8)page and follow the steps to unlock eventive's free test video. 
 • You can test your device(s) for compatibility with Eventive's platform
 • Confirm that you are able to make a purchase
 • Confirm that you are receiving confirmation emails once a purchase has been completed
If you are unsure your devices are compatible, please refer to the rest of this FAQ for devices that are Eventive compatible.

Question 5

What are the system requirements?

Accepted Answer

You can watch content on PCs running Windows 7+, and Intel or Apple Silicon based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

If you have an Apple TV, Fire TV or Roku device, you can use our dedicated apps for these platforms. If you have a Chromecast, you can cast to it from Chrome on your computer or Android phone. Detailed instructions are below.

Question 6

What are the requirements for Windows computers?

Accepted Answer

Windows 7, Windows 8.1 or Windows 10

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

Question 7

What are the requirements for Mac computers?

Accepted Answer

macOS 10.12 or later

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Important note regarding iCloud Private Relay: iCloud Private Relay is a security feature available on devices beginning with macOS Monterey (Version 12) that is not compatible with the Eventive media player. Accessing a screening with iCloud Private Relay enabled will present you with a georestrictions error.

To access your screening, please be sure that iCloud Private Relay is turned off. On your Mac computer, you can turn off iCloud Private relay in your settings by navigating to:

Apple menu > System Preferences, then click Apple ID. Select iCloud > Private Relay

Question 8

Can I watch content on my iPhone/iPad?

Accepted Answer

Yes, you can watch content using Safari on iOS 11.2 or later.

Important note: Due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device. Instead, use AirPlay or our dedicated TV app to watch on your TV.

Important note regarding iCloud Private Relay: iCloud Private Relay is a security feature available on devices beginning with iOS 15.4 that is not compatible with the Eventive media player. Accessing a screening with iCloud Private Relay enabled will present you with a georestrictions error.

To access your screening, please be sure that iCloud Private Relay is turned off. On your iPhone, iPad or iPod touch, you can turn off iCloud Private relay in your settings by navigating to:

Settings > [your name] > iCloud > Private Relay

Question 9

Can I watch content on my Android device?

Accepted Answer

Yes, you can watch content using Chrome on Android 6.0 or later.  If Chromecasting, must have 3rd generation or later Chromecast stick.

To Chromecast from a mobile Android device:
 • Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device.
 • Tap the "Cast" icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device.
To Chromecast from computer:
 • Open the content in the Google Chrome browser.
 • Click the "Cast" icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device.

Question 10

How can I watch content in the highest possible resolution?

Accepted Answer

To view content in the highest available resolutions (including 1080p as well as 4K/UHD when available), ensure you are using one of the following browser/device combinations:

• Safari on macOS
 • Edge on Windows
 • Safari on iOS
 • Chrome on Android
 • Eventive TV app for Apple TV, Roku, or Amazon Fire TV

Other browsers beyond these will still offer HD resolution; however, the above combinations allow for the maximum levels of secure stream quality.

Question 11

Why does video playback stall or not play smoothly?

Accepted Answer

Eventive uses adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed.

If your internet connection is poor or inconsistent, or if you have several wifi enabled devices connected simultaneously, you may experience problems during playback.

If you’re on wifi, try moving closer to your router. You may also try connecting directly to your router via an ethernet cable.

Question 12

How do I play the movie on my TV?

Accepted Answer

If you have an Apple TV, Chromecast (3rd gen or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device or browser to “AirPlay” or “cast” to the TV device. Unlock the program on Eventive Virtual, then set your player window to full-screen using the icon at the lower right.

See Eventive's detailed instructions for our dedicated Apple TV and Roku apps below.

Chromecast will work on select Android devices.

Important note: Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play.

You can also directly connect a laptop or computer using an HDMI cable by doing the following:
 • Make sure your computer is close enough to your Television for the HDMI cable to reach between them safely.
 • Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to.
 • Plug the other end of the cable into your laptop's HDMI out port
 • Set the TV to the HDMI Input port that the computer is connected to using the source or display button on your TV remote.
 • If your computer's display does not automatically appear on your television screen, you may need to have the computer manually detect the display. 
 • Windows: Right-click on the desktop > Display Settings > Click Detect > Click the "Multiple displays" drop-down box and select "Duplicate these displays") > Click Apply.
 • Mac: Go to the Apple Menu > choose System Preferences > Choose the “Displays” panel > Hold down the “Option” key to show the “Detect Displays” button – note that it replaces the ‘Gather Windows’ button > Click on “Detect Displays” while holding down Option to use the function as intended.

Question 13

I'm seeing a black screen where the movie should be, but audio plays normally.

Accepted Answer

If you are using an external display, try disconnecting the display. Your display may not support the encryption necessary to securely stream your content. If you cannot detach the external display and are using Safari on a Mac, try switching to Google Chrome. If you are on a mobile device, try letting the film play for 15 seconds. If none of these steps help, please contact Eventive using the live chat at the bottom of Eventive's help page.(https://watch.eventive.org/help)

Question 14

My movie won’t play! (General troubleshooting steps)

Accepted Answer

Please confirm that you are not on a VPN (Virtual Private Network). Eventive’s content protection protocol does not allow VPN access.

Are you logged in with the correct account? Please check your login status at the upper right of the Eventive window. If you are logged in you will see a circle with the initials of the account holder. To switch accounts, click on the circle and select “sign out”, then login (using email address or facebook login) to the preferred account.

If you are not logged in, you’ll see the word “login” at the upper right of the window. Click “login” and enter the desired account credentials. You may also login directly from the order pop-up if you click “unlock movie” while logged out.

If all you see in the player window is a black screen, please click or tap on the window to activate the player controls.

If your email is correct, then turn off the power of your TV. If you are using a Firestick remote, Apple TV, or Roku, power off your remotes and devices to reboot and start them again. If you are still receiving an error message, launch chat support by scrolling down on Eventive's help page.(https://watch.eventive.org/help)

Question 15

I bought the movie and now it’s telling me to unlock it again. What do I do?

Accepted Answer

If you were not logged in at all, go to the upper right corner of the screen and click the link "login."

Please confirm that you are logged in with the same email address or Facebook login you used to purchase the program. If you logged in with an account you created or activated that has a typo in your email, you will have problems. You can check that by clicking on the circle on top right of your screen with your initials and checking the email address underneath it. If a typo is causing the problem, please logout and login again with the correct email address. You may have to update your password as well.

If you still cannot access your content, visit watch.eventive.org/me (https://watch.eventive.org/me)to verify that you’ve unlocked the program.

Question 16

How do I access the Eventive TV channel on Roku?

Accepted Answer

Search for "Eventive TV" in the Roku Channel Store on your Roku. You can also add the Eventive TV app to your Roku via the Roku website by clicking here.(https://channelstore.roku.com/details/587605/eventive-tv)

Once installed, you will see a 6 character code you will enter into your account settings at watch.eventive.org/tv.(http://watch.eventive.org/tv)

Once you have entered the code, your Roku will show all of the content you have unlocked for viewing via another device such as a laptop or mobile device. All of your unlocked content will be available on the app. If a program has not already been unlocked, you’ll have to unlock it on another device such as a laptop or mobile device first.

Please note: 
Basic Livestreams are currently not available via the TV app. You can cast them from another device to your TV.

Question 17

How do I access the Eventive TV app on Fire TV or Firestick?

Accepted Answer

Open your Firestick or Fire TV app and navigate to the magnifying glass icon to search. Enter EVENTIVE TV in the search field and select EVENTIVE TV when it appears, next press the down button on your remote to navigate to “Apps and Games” where you will find the EVENTIVE TV app. You can also add the Eventive TV app to your Amazon Fire TV via the Amazon website by clicking here.(https://www.amazon.com/Eventive-LLC-TV/dp/B08WPPMSCL/ref=sr_1_1?dchild=1&keywords=eventive+tv&qid=1614035090&sr=8-1)

Select the app and install on your device. Once installed you will then see a 6 character code you will enter into your account settings at watch.eventive.org/tv(http://watch.eventive.org/tv)

Once you have entered the code your Fire TV will show all of the content you have unlocked for viewing via another device such as a laptop or mobile device.

Please note: 
Basic Livestreams are currently not available via the Fire TV app. You can cast them from another device to your TV.

Question 18

How do I use the Eventive TV app on my Apple TV device?

Accepted Answer

Please download the “Eventive TV” app from the Apple TV App Store (accessible via your TV). You must have at least a generation 4 Apple TV to access the App Store.

When you open the app for the first time you’ll see an activation code. On another device, please navigate to watch.eventive.org/tv,(http://watch.eventive.org/tv) then login if necessary and use the code to connect your account. Now, select from the available channels on the Eventive Apple TV app to begin watching. All of your unlocked content will be available on the app. If a program has not already been unlocked, you’ll have to unlock it on another device such as a laptop or mobile device first.

If you ever need to re-activate the TV app, you can select TV app setup by hovering over the login ID circle at the upper right of the device screen.

Please note: Basic livestreams are currently not available via the TV app. You can AirPlay them from another device to your TV.

Question 19

I bought/unlocked the movie, I have a confirmation email, I am currently not geo-blocked, still have problem accessing the movie. I am receiving an error message.  The movie is not playing on my TV.

Accepted Answer

First, make sure you logged in to Eventive with the correct email address. If there are any typos in the email you entered when you activated the account you have to log out and enter the correct email address and give a new password.

If your email is correct, then turn off the power of your TV. If you are using a Firestick remote, Apple TV, or Roku, power off your remotes and devices to reboot and start them again. If you are still receiving an error message, launch chat support by scrolling down on Eventive's help page.(https://watch.eventive.org/help)

Question 20

When and how is Eventive's chat support available?

Accepted Answer

The Eventive Audience Support team is accessible via chat from each virtual watch page in addition to the Eventive help page.(https://watch.eventive.org/help)

Live Chat Support hours are from 6 am through midnight PST.

Question 21

I’m in the correct geographic area, how do I get around the geoblocking to unlock a program?

Accepted Answer

If you’re in the geographic area covered, try switching your internet connection to another wifi router. If you have a VPN, you will need to be disable it for your location to properly register. Additionally, you may try using another internet connected device.

If that does not work, please click on Launch live chat support at the bottom of  Eventive's help page. (https://watch.eventive.org/help)

If you do NOT live in one of the geographic areas and you should still have access, please email us at info@eastbayjewishfilm.org (info@eastbayjewishfilm.org)and we will contact Eventive on your behalf.

Note: Eventive cannot override geographic restrictions outside the areas listed without the consent of the event organizers.

Question 22

I’m not in the correct geographic area, but I should still have access to the program. What should I do?

Accepted Answer

If you do NOT live in one of the geographic areas and you should still have access, please email us at info@eastbayjewishfilm.org (info@eastbayjewishfilm.org)and we will contact Eventive on your behalf.

Note: Eventive cannot override geographic restrictions outside the areas listed without the consent of the event organizers.

Question 23

Can I share the screening link with others?

Accepted Answer

No. Links to films are only for the ticket holder/household, and only one user login may be used per film. You may not forward or share the link with others. You are welcome to watch the films with a group of people, but the link cannot be shared.

Question 24

I was able to proceed with my ticket purchase, but when I want to watch it, it is giving me a "geo-blocked" warning.

Accepted Answer

This problem usually occurs when the IP address you purchased your ticket was within the geographical area of the Festival, but the IP address where you want to watch your film fell outside.

Please first contact the Festival ASAP, before the availability window of your film closes, by emailing info@eastbayjewishfilm.org,(info@eastbayjewishfilm.org) or leaving a voicemail at 925.240.3053. We will then submit a special request to Eventive to fix the issue on your behalf.

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