FREQUENTLY ASKED QUESTIONS
- 01
Tickets will go on sale on Sunday, February 22, 2026, for both the In-Theatre and Virtual Festival.
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For In-theatre screenings, ticket costs are as follows:
a) Matinee (All screenings before 2:00 PM): $12
b) General admission: $15
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No, unfortunately, tickets need to be purchased through the Eventive platform and a valid credit or debit card is required.
- 04
Yes. When you click order tickets, if you have a pass, a greyed-out button will appear that will say "Quick Order 1 (or 2 ) ticket(s) with your pass." You have to click that button, too, to continue to the seating plan where you can select which seats you want at the theatre. Please pay attention to the auditorium numbers and start times of films.
After you complete your ticket purchase, you will receive an email confirmation with a QR code in it. It is important to save this email, or print it. The letter and number under the QR code designates the row and seat number. You can also go to My Tickets and enable text messaging of your tickets to your mobile phone that you have to enter on the screen. This will enable your tickets to arrive an hour before showtimes to your phone as a text message.
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Yes. Please watch this video below.
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Yes. Please watch this helpful video below.
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Click More Info & Tickets button of the movie you want to watch on our 2026 In-theatre Festival page. You will be directed to Eventive's site, the platform we used for our past Virtual Festivals. Once you are on our site, https://eastbayjewishfilm.eventive.org/films, you can order tickets to in-person events from both the Schedule page and Film Guide.
Order Tickets from the Schedule page
To order tickets from the Schedule page, simply click the Order Tickets button next to the event you wish to attend, then a checkout window will appear!
You have to select a seat first.
Then proceed to check out.
Order Tickets from the Film Guide
First select the film you wish to order tickets for and click Select a Showing button.
After you select your showing, proceed to reserve your seat.
Continue to checkout:
Completing the Purchase in the Checkout Window
If you're not already logged in, you will be prompted to login to an existing Eventive account or create a new account using your email address or Facebook. We recommend using your email address. Please make sure to enter your email correctly. If you are creating a new Eventive account, please save your password in your keychain or write it down for future use.
Confirm the quantity of tickets you wish to purchase, and enter your credit card information. If you already have an Eventive account, your previously-used credit card will be used to complete the transaction. If it is expired or you no longer wish to use that card, please update that information. After completing the purchase, you will see an Order Confirmation message. Add your mobile phone number if you'd like to receive a text message containing your ticket(s). To be able to do that, visit My Tickets. You can also use this link https://eastbayjewishfilm.eventive.org/tickets. Follow directions shown below.
If you enable text messages including your tickets, you will receive these texts one hour before the showtimes so you can easily find them in your messages.
Ticket Order Confirmation Email
You will also receive a Ticket Order Confirmation email, sent to the email address associated with your Eventive account! If you don't see your order confirmations, please check your spam/junk folders. We suggest adding noreply@eventive.org to your safe contacts list.
Don't delete the email! It will include a PDF attachment of your ticket, venue details, etc.
IMPORTANT: The letter and number under the QR code designates the row and seat number
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To receive group discount codes, please email info@eastbayjewishfilm.org.
If you need financial assistance to purchase a pass or a ticket, please email director@eastbayjewishfilm.org.
- 09
There are a number of ways you can present your ticket at a screening.
Open the PDF ticket attached to your confirmation email and either print the ticket or show the ticket from your smart phone at the event.
or
Show your tickets sent to you in a text message. (To enable those text messages, right after your ticket purchase, or in advance of your trip to the theatre, visit My Tickets. You can also click this URL, https://eastbayjewishfilm.eventive.org/tickets and follow directions below.)
Note: You will receive the text messages including your tickets one hour before films' showtimes.
or
Go to the Eventive site, https://eastbayjewishfilm.eventive.org/welcome, log in, and click My Tickets in the top right corner:
Then click Show Barcode! This will generate a QR code that you can present at the door of the ticketed event. If your order contains multiple tickets, swipe left on your phone screen to generate the additional ticket QR codes after the first ticket is scanned.
If you have purchased multiple tickets, each ticket contains its own unique ticket QR code. Be careful if you forward your PDF tickets, as each barcode can only be used once.
Note: If for some reason, you are having trouble accessing your tickets at the theatre, see a member of the staff immediately so your ticket purchase can be confirmed online.
- 10
Unfortunately, due to the spread of COVID, flu, etc., we are limiting the number of transactions that involve cash, credit cards, and paper tickets. There will be NO BOX OFFICE at Century 16. Tickets are only available for purchase at the Vine Cinema & Alehouse on March 22, 2026, starting at 3:00 PM.
For Century 16. we recommend purchasing your tickets IN ADVANCE at home before you leave for the theatre. However, you can always go on your mobile and complete your purchase on your phone at the theatre up to the start of each film. Purchasing your tickets in advance will also help you reserve better seats than on the day of the film. Your tickets will be automatically emailed to you. Please show them to the ticket takers.
Whether sold out or not, we will not be selling Rush tickets. You will be able to purchase a ticket online.
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We do not provide refunds or exchanges on In-theatre Festival tickets.
*If you are experiencing symptoms of COVID-19 and are unable to attend, you may contact us at info@eastbayjewishfilm.org for a refund or an exchange for a virtual screening of the same movie.
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No, unfortunately, we will not have a RUSH line this year.
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New this year, no more waiting in line to find a seat. We will be using Century 16 theaters' numbered seating.
The seat(s) you have selected for each one of your movies will be waiting for you.
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All guests who have purchased or reserved an In-theatre film that includes a pre-recorded speaker will receive the recording in their email inboxes within a day after the showtime or by the following morning. If you don't see this email, please check your spam folder. Thanks!
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Yes. All customer payment info is submitted securely to our payment processor, Stripe, using the most stringent, PCI Level 1 compliant security protocols. We do not store any sensitive customer credit card details. While hosted at Stripe, all card numbers are encrypted at rest with AES-256. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.). You may request that your payment information be unlinked from your account by choosing the “account settings” link at the upper right while logged in and viewing a specific organization or film page.
We do not share personal information with any third parties without your explicit consent. All personal information is subject to the Eventive Privacy Policy which you can learn about here.
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No. You may show the booking confirmation email on your mobile phone or print it out and bring it along.
You can also send the tickets to your mobile in a text which will arrive to your phone one hour before the showtime. To enable text messaging, please click the URL https://eastbayjewishfilm.eventive.org/tickets on your desktop. Make sure you are in your Eventive account. Follow directions as shown below.
If you can't find the email for your ticket, please let a staff member know ASAP, so they can verify your ticket purchase online and let you in.
- 17
Please visit your account settings page in Eventive.
You can also update your payment information during ticket purchasing process, in the checkout window, click on "update card" and submit your new payment information.
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In planning our annual Festival, the health and safety of our moviegoers is of prime importance. Therefore, please note the following:
• Backpacks larger than 12"x12"x6" are prohibited from inside the Century 16.
• All bags are subject to search.
• Anyone exhibiting disruptive, inappropriate, or disrespectful behavior toward staff and/or guests will be asked to leave the theatre.
• Verbal, online, or physical threats will not be tolerated.
• The Century 16 does not allow masks covering eyes, hats, helmets that cover the face, or face painting within the theatre or auditoriums.
• Additionally, simulated weapons are not permitted in the theatre.
• The EBIJFF follows the health guidelines of Contra Costa County in regard to masking.
PLEASE NOTE: For security and cleaning purposes, pick up your belongings at the end of each film, even if you plan to return to the same seat for the next screening. Any coats, jackets, and bags left will be returned to Century 16's "Lost and Found," located inside the Theatre Box Office.
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All EBIJFF staff and volunteers are fully vaccinated.
Masks are optional. If you are feeling unwell or are experiencing symptoms of COVID-19, please stay home. You may contact us at info@eastbayjewishfilm.org for a refund or exchange for a virtual ticket of the same movie.
Please note we will follow the same COVID-19 protocols that Century 16 and Vine Cinema follow. For all the guidance provided by the State of California's Department of Public Health, please use this link here.
For Home & Community guidance, please scroll down on this page here.
You can also use the links below:
- 20
The Eventive platform does not have the option of adding multiple films to a basket or a shopping cart, so you must pay for each film individually. Plus, you have to select your preferred auditorium and seats for each film anyway.
For each film, you will receive a booking confirmation with a QR code which you have to either print or show from your phone to access the screening.
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Your credit card may have expired. Please enter a new and valid credit card to proceed with your purchase. Thanks!
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Please visit your account settings page in Eventive.