Tickets will go on sale on Monday, February 22, for the In-theatre and Virtual Festival.

You can order tickets for virtual films beginning February 22 until the specific film's online availability window closes or it sells out.

The Virtual Festival tickets cost $13.50, including streaming and processing fees.

Click More Info & Tickets button of the movie you want to watch on our 2026 Virtual Festival page. You will be directed to Eventive's site, the platform we used for our past Virtual Festivals. Once you are on our Eventive site, https://eastbayjewishfilm.eventive.org/films, you can order tickets to virtual events from both the Virtual Festival Catalog or Film Guide.

Order Tickets from the Virtual Festival Catalog

To order tickets from the Catalog, simply visit the Catalog page, click the film and then the "pre-order now" button. If the film is streaming, the "pre-order now" button will say "unlock now."

If you are logged into an account that has a Pass, you will see the option to order a ticket using your Pass, provided the Pass grants you access to tickets to the events you selected.

Order Tickets from the Film Guide

First select the film you wish to order tickets for and click Select a Showing button. Then select the showing that says "Stream online..."

You will be brought to that screening's information page. If you are logged into an account that has a Pass, you will see the option to order a ticket using your Pass, provided the Pass grants you access to tickets to the event you selected.

If you don't have a pass the screen will look like this:

Completing the Purchase in the Checkout Window

If you're not already logged in, you will be prompted to login to an existing Eventive account or create a new account using your email address or Facebook. We recommend using your email address. Please make sure to enter your email correctly. If you are creating a new Eventive account, please save your password in your keychain or write it down for future use.

Next, please enter your credit card information. If you already have an Eventive account, your previously-used credit card will be used to complete the transaction. If it is expired or you no longer wish to use that card, please update that information.

After completing the purchase, you will see an Order Confirmation message.

Ticket Order Confirmation Email

You will receive a Ticket Order Confirmation email, sent to the email address associated with your Eventive account! If you don't see your order confirmations, please check your spam/junk folders. We suggest adding noreply@eventive.org to your safe contacts list.

Don't delete the email!

If you pre-order a movie, you will receive reminder emails before the streaming of your film starts. If you "unlock" a film, your order confirmation will include a "Watch now" button as the film will have begun streaming.

The Virtual Festival will begin Sunday, March 15. Please check the Festival schedule or the Film Guide to find out your films virtual screening start dates and pay attention to the end dates and times.

Each film will be available on Festival schedule for 5 full days. You have until the end of the fifth day to begin watching your film. Once you start watching, you have 72 hours to finish the film. This 72-hour watch window applies whether you start the movie on its first day of availability or last.

Our Virtual Festival films will be available for streaming only at Alameda, Contra Costa, Solano, and Monterey Counties in California. EBIJFF has to implement the geoblocking restrictions because of requirements from the filmmakers and film distributors and out of respect and consideration for other Jewish Film Festivals.

If you have concerns regarding your All-Access Donor passes, please email info@eastbayjewishfilm.org.

No, unfortunately, tickets need to be purchased through the Eventive platform and a valid credit or debit card is required.

Your credit card may have expired. Please enter a new and valid credit card to proceed with your purchase. Thanks!

The Eventive platform does not have the option of adding multiple films to a basket or a shopping cart, so you must pay for each film individually. You will receive a booking confirmation email for each online film which contains instructions on how to view it and when it is available.

Yes. We have film license agreements to screen these exclusive festival films with maximum audience limits, as in a regular theatre space. Virtual Festival Passholders must still reserve a place for each film they want to watch as online films can and do sell out.

If you've already unlocked the movie, visit your Content Library and you should see the film there. You will need to log in first.

If you're on another device, you can also check your email inbox for the order confirmation email and click the “watch now” button.

Or visit eastbayjewishfilm.org and click on the original listing for the movie. If you’ve already ordered a ticket with your logged in account, you will have the option to “watch now” from the virtual screening page.

All speaker programs will begin immediately after the end of the feature film.

When you unlock the movie, you will see an indication of how long you have to start watching below the “watch now” button on the film page. After you start watching the movie, the indication will change to show you how much time is left to finish. For EBIJFF31, all Virtual Festival films will have a 72-hour watch window.

Yes. You have complete access to the entire program during your watch window, including the pre-recorded speaker programs.

We do not provide refunds on Virtual Festival tickets.

Exchanges may be possible if your geographical location or IP address no longer allows you to stream the film you purchased. For example, you may have purchased a Virtual Festival ticket within the geographical area of the Festival but found out later that you are going on vacation or visiting family out of the Festival area and are geo-blocked. Then, please email us ASAP (before the availability window closes for the film) at info@eastbayjewishfilm.org, and we will try to fix the issue for you.

If you were not logged in at all, go to the upper right corner of the screen and click the link "login."

Please confirm that you are logged in with the same email address or Facebook login you used to purchase the program. If you logged in with an account you created or activated that has a typo in your email, you will have problems. You can check that by clicking on the circle on top right of your screen with your initials and checking the email address underneath it. If a typo is causing the problem, please logout and login again with the correct email address. You may have to update your password as well.

If you still cannot access your content, visit watch.eventive.org/me to verify that you’ve unlocked the program.

Yes. All customer payment info is submitted securely to our payment processor, Stripe, using the most stringent, PCI Level 1 compliant security protocols. We do not store any sensitive customer credit card details. While hosted at Stripe, all card numbers are encrypted at rest with AES-256. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.). You may request that your payment information be unlinked from your account by choosing the “account settings” link at the upper right while logged in and viewing a specific organization or film page.

We do not share personal information with any third parties without your explicit consent. All personal information is subject to the Eventive Privacy Policy which you can learn about here.

Please visit your account settings page in Eventive.

You can also update your payment information during ticket purchasing process, in the checkout window, click on "update card" and submit your new payment information.

No. Links to films are only for the ticket holder/household, and only one user login may be used per film. You may not forward or share the link with others. You are welcome to watch the films with a group of people, but the link cannot be shared.