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  • What types of passes are there?
    There are All-Access Donor Passes available in addition to In-Theatre Festival Passes ($180) and Virtual Festival Passes ($180). All-Access Donor Passes are available now. In-theatre and Virtual Festival Passes will go on sale on Monday, February 5, 2024. The below chart summarizes the benefits of various levels of All-access Donor Passes. To receive this pass for 2024 EBIJFF, please click here. You can also click the "Donate" button anywhere on our website's header or footer menus. After we receive your donation, we will create your passes and you will receive confirmation emails with information on how to redeem your passes. Virtual Festival Passes provide you access to most of our Festival films shown in-theatre - plus two virtual-only movies and one short film series, on the Eventive streaming platform. These passes go on sale on Monday, February 5. In-theatre Festival Passes provide you with one ticket for all of our In-Theatre Festival screenings at Century 16 in Pleasant Hill and Vine Cinema in Livermore. You will also be able to select your seats before ticket holders. These passes will go on sale on Monday, February 5. To purchase an In-theatre and/or Virtual Festival pass, please visit https://eastbayjewishfilm.eventive.org/passes/buy
  • What are All-Access Donor Passes and their benefits? How can I order one?
    All-Access Donor Passes provide you with a user-friendly option. You control how you watch our films: In-theatre and/or virtually. You get priority over In-Theatre pass and ticket holders in selecting your seats. Starting at $500 level, we will automatically load all your films to your Virtual Festival library. The below chart summarizes the benefits of various levels of All-access Donor Passes. To receive an All-Access Donor Pass for 2024 EBIJFF, please click here. You can also click the "Donate" button anywhere on our website's header or footer menus. After we receive your donation, we will create your passes, and you will receive confirmation emails with information on how to redeem your passes.
  • What are In-theatre Festival Passes? When do they go on sale? How can I order one?
    In-theatre Festival Passes provide you with one ticket for all of our In-Theatre Festival screenings at Century 16 in Pleasant Hill and Vine Cinema in Livermore. You will also be able to select your seats before ticket holders. These passes will go on sale on Monday, February 5, and cost $180 per pass. To purchase an In-theatre Festival pass, please visit: https://eastbayjewishfilm.eventive.org/passes/buy
  • What are Virtual Festival Passes? When do they go on sale? How can I order one?
    Virtual Festival Passes provide you access to most of our Festival films shown in-theatre, plus two virtual only movies, and one short film series. These passes go on sale on Monday, February 5, and cost $180 per household. To purchase a Virtual Festival pass, please visit: https://eastbayjewishfilm.eventive.org/passes/buy
  • How many Virtual Festival Passes shall I buy?
    One Virtual Festival Pass covers a single household, allowing you and your partner, family or roommates to enjoy the whole Virtual Festival if watching together. Viewing the Festival through your Virtual Festival Pass is locked to an Eventive account. You can watch your films on any device in your household with the same Eventive account. If you are viewing the Festival from different households, you must purchase one Virtual Festival Pass per household.
  • How does Virtual Festival Pass work?
    Once you have purchased a Pass, you must preorder or unlock the films you wish to view - the Virtual Festival Pass does not give you automatic access to them. After they become available for streaming, you will have five days to begin watching. When you start watching, you will have 72 hours to finish it. When you have reserved your film for a virtual screening, it will appear in the “My Tickets” section, organized by date of availability.
  • I saved a credit card in my Eventive Account, but my purchase is not going through.
    Your credit card may have expired. Please enter a new and valid credit card to proceed with your purchase. Thanks!
  • How do I update or remove my payment information?
    Please visit your account settings page in Eventive.
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